How can we help?
Hooti helps families plan activities, explore questions and collect memories in a book. The answers and guides below cover the most common topics.
Include the app version, device model and steps to reproduce the problem. Do not share your child’s photos, voice recordings, parent PIN or Apple/Google sign-in credentials.
Frequently asked questions
Is Hooti free?
One program, one book and five questions are free. Further usage requires Hooti+ from the parent area.
What can I add to a memory book?
Photos, drawings, written memories and stories transcribed from speech. Activity notes and decisions become part of the story too.
Can my child make a purchase?
Purchases begin in the parent PIN-protected panel. The relevant store’s purchase confirmation also applies.
How do I move to another device?
Backups are private. Before changing devices, link your family account to Apple or Google and make a backup in the parent area. On the new device, sign in with the same account, enter the parent PIN and restore the backup.
Why does the voice sound different on each device?
Hooti uses the installed voice engine. Try available voices in parent settings; some require an internet connection.
How do I cancel Hooti+?
Cancel through the subscription settings of the Apple or Google Play account used for purchase. Deleting the app does not cancel the subscription.
Contact support
[email protected]Prepare a support request with a subject and a short description.